One Visaya Gaming Corporation ("Corporation"), which operates the SayaKing website and mobile application (collectively, the "Platform"), values and respects your right to privacy. We are committed to protecting the privacy of our users. We will only collect, record, store, process, and use your personal data in accordance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, the issuances by the National Privacy Commission, and other pertinent laws.

This Privacy Policy explains how we collect, use, store, disclose, and dispose of the personal data of users of our Platform and of any individual who communicates or transacts with us.

We will only use your data based on the limitations set by this policy. The outline below provides the manner by which we manage the personal data that we will obtain from you if you visit or use our Platform.

1. Personal Data

1.1. Personal data (referred to as "personal information" under the Data Privacy Act of 2012) refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual. Sensitive Personal Information is any attribute of your personal data that can discriminate, qualify, or classify you such as your age, date of birth, marital status, government-issued identification numbers, account numbers, and financial information. Privileged Information is any and all forms of information which, under the Rules of Court and other pertinent laws, constitute privileged communication.

1.2. Under the Data Privacy Act of 2012, you have the following rights:

2. Collection of Personal Data

2.1. Depending on how you interact with our Platform, we collect the following categories of personal data from users who register for an account, access, or use our Platform:

2.2. We collect personal data directly from you when you register and use our Platform, automatically through your device when you access the Platform, and from third parties such as payment providers and identity verification services. Certain information, including identification and KYC data, is mandatory under PAGCOR regulations and the Anti-Money Laundering Act. If you choose not to provide such information, or subsequently withdraw your consent to its processing, we may be unable to open or maintain your account, process withdrawals, or provide our services to you.

2.3. You agree to provide accurate, complete, and up-to-date information and to promptly inform us of any changes. We may conduct identity verification checks from time to time, either on our own initiative or at the request of third parties, including regulatory authorities. Upon our request, you may be required to provide additional information or documents, including information relating to the source of funds deposited into your account. We may engage third-party service providers to conduct these checks. For more details, please refer to Section 2 (Know-Your-Customer Policy and Verification of Identity) of our Terms of Use.

2.4. Age Restriction. In compliance with Philippine laws and PAGCOR regulations, the Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from anyone under 21. Any account found to be created by a person under 21 will be immediately suspended, and the associated data and remaining funds will be handled in accordance with PAGCOR directives.

3. Use of Personal Data

3.1. The purposes for which we use personal data are as follows:

3.2. Public Display of Winners and Rankings. Our Platform features leaderboards, winner tickers, and promotion winner announcements. If you win a prize, rank on a leaderboard, or win a promotion, information relating to your win or ranking may be displayed on the Platform and in related promotional announcements.

3.3. If you do not wish to appear in these displays, you may request to opt out by contacting our customer service at support@sayaking.com, except where disclosure is required by law, PAGCOR regulations, or the approved mechanics of a promotion you have joined.

3.4. We will not, without your express consent, supply your personal data to any third party for the purpose of their or any other third party's direct marketing.

4. Sharing of Personal Data

4.1. We may share personal data with the following categories and recipients:

4.2. Third-Party Identity Verification SDK. Our mobile application uses an identity verification software development kit (SDK) provided by our KYC service provider to conduct identity verification, liveness checks, and location consistency checks. Through this SDK, our provider may collect images of your government-issued identification documents, facial images and video for liveness detection, and device and technical data, including your IP address. This data is processed solely for KYC, fraud prevention, and regulatory compliance purposes, and our provider is bound by confidentiality and data protection obligations.

4.3. International Transfers of Personal Data. Your personal data may be transferred to, stored, and processed in countries outside the Philippines by our service providers, including our identity verification (KYC) provider and cloud hosting providers. Where this occurs, we remain responsible for your personal data under the Data Privacy Act of 2012 and will ensure that appropriate contractual, technical, and organizational measures are in place so that it receives a level of protection comparable to that required under Philippine law.

5. Data Retention and Disposal

5.1. We typically retain personal data related to marketing activities for as long as you accept marketing communications from us, and we will securely delete such data in accordance with applicable laws upon request. For personal data that we collect and process for other purposes, we will typically retain such personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, as well as the Terms of Use. Deletion of such data may be requested at any time, subject to Section 5.2.

5.2. Statutory Retention. In accordance with the Anti-Money Laundering Act and PAGCOR regulations, customer identification records, audit trails, and financial transaction histories will be retained for a minimum of five (5) years after the closure of your account, even if you request deletion. After this period, such data will be securely destroyed or permanently anonymized.

5.3. Account Deletion. You may request the deletion of your account and associated personal data at any time by:

Upon verification of your identity, we will process your request within seven (7) days. Any remaining account balance should be withdrawn before deletion. Data subject to statutory retention under Section 5.2 will be retained only for the period required by law.

6. Data Protection Officer

If you have questions or concerns, or wish to exercise your rights under the Data Privacy Act of 2012, please contact our Data Protection Officer:

You may also lodge a complaint with the National Privacy Commission (NPC) at https://privacy.gov.ph.

7. Security Measures

7.1. We implement reasonable and appropriate organizational, physical, and technical security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction, in accordance with the Data Privacy Act of 2012 and the issuances of the National Privacy Commission.

7.2. These measures include:

7.3. In the event of a personal data breach that is likely to give rise to a real risk of serious harm, we will notify the National Privacy Commission and affected users within seventy-two (72) hours of knowledge of the breach, as required by law.

7.4. While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and should notify us immediately if you suspect unauthorized access to your account.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated effective date. For material changes, we will notify you through the Platform or by email before the changes take effect.

These Terms of Use ("TOU") describe the conditions for the use of the SayaKing.com website and the SayaKing mobile application (collectively, the "Site"), which are operated by One Visaya Gaming Corporation ("Corporation").

These TOU are issued on behalf of the Corporation, a gaming operator licensed and regulated by PAGCOR under Certificate of Authority (COA) No. EC-26-303, and it is responsible for the establishment, maintenance, and management of this Site.

By visiting the Site and/or using the features made available to you on the Site, you are agreeing to these TOU.

The use of this Site is subject to the following TOU:

1. Opening or Registering an Account

1.1. To utilize our products and services ("Services") and undertake any betting transactions on this Site, you must first register on the Site and open an Account.

1.2. In order to open your Account, you will be asked to provide us with your name, date of birth, and other details including, but not limited to, your address, mobile number, email address, and payment/bank details, as applicable ("Personal Information").

1.3. You agree to provide all relevant Personal Information to the Corporation for the opening of your Account and it is your responsibility to ensure that your Personal Information is kept up-to-date on the Site. You may update your Personal Information as required from time to time through the Account Page on the Site or by contacting our customer service.

1.4. For information relating to our collection and processing of your Personal Information, please refer to our Privacy Policy.

1.5. In opening an Account on this Site, you warrant that:

1.6. You may open only one Account with us. Any additional Account/s that are opened may, in our sole and absolute discretion, be closed in accordance with the TOU.

1.7. You may not open an Account or operate an Account on behalf of a business or legal entity, or another person.

1.8. Pursuant to existing laws and regulations, the following are prohibited from using this Site:

1.9. By accepting these TOU, you agree to uphold fairness and integrity while playing. In line with this, if the system detects any violations—such as registration or gameplay by individuals listed under the National Database for Restricted Persons (NDRP), or abuse of game bonuses including through fraudulent activity—the Corporation reserves the right to forfeit the involved players' deposits and winnings. The specific violations and corresponding forfeiture actions are as follows:

1.10. Public Display of Winners and Rankings. By opening an Account, you acknowledge and agree that information relating to your wins, leaderboard rankings, or promotion prizes may be displayed on the Site, including through leaderboards, winner tickers, and promotion winner announcements. If you do not wish to appear in these displays, you may request to opt out by contacting our customer service at support@sayaking.com, except where disclosure is required by law, PAGCOR regulations, or the approved mechanics of a promotion you have joined. For more details, please refer to Section 3.2 of our Privacy Policy.

2. Know-Your-Customer Policy and Verification of Identity

2.1. By accepting these TOU you warrant that the name and address you supply when opening your Account are correct.

2.2. By agreeing to these TOU you authorize us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts ("ID Checks"). You agree that from time to time, upon our request, you may be required to provide additional details in respect of any of such information you have provided us, including in relation to any deposits which you have made into your Account.

2.3. Whilst we are undertaking any ID Checks from time to time, we may restrict you from withdrawing funds from your Account and/or prevent access to all or certain parts of the Site. Please note that we may from time to time re-perform the ID Checks for regulatory, security or other business reasons. If any such restrictions cause you a problem, please contact our customer service.

2.4. In accordance with our Privacy Policy, you accept that we may from time to time and at our sole discretion, utilize the services of third parties to validate the Personal Information. By accepting these TOU you consent to the ID Checks being made by or with these third parties.

2.5. List of accepted IDs:

2.6. Whenever Enhanced Due Diligence (EDD) is applied as required where the risk of fraudulent transactions is higher, validation procedures for individual customers in addition to initial profiling during registration, shall include, but are not limited to, the following:

2.7. Third-party tools may be used to conduct Customer Due Diligence and Enhanced Due Diligence.

2.8. A comprehensive KYC and identity verification process shall be mandatory within three (3) calendar days from the date of registration or prior to the first withdrawal, whichever comes first.

2.9. Fraudulent KYC Submission. The submission of falsified, altered, or otherwise tampered identification documents, or of misleading information, for the purpose of circumventing KYC requirements or obtaining undue advantage from any bonus or promotion is strictly prohibited. If you are found, whether during initial verification or any subsequent re-verification, to have made such a submission, the Corporation reserves the right, without prior notice, to:

3. Account Details

3.1. As part of our security procedures, on opening an Account you may be required to provide us with a username and password ("Account Details"). You must treat your Account Details as confidential and must not disclose them to any third party.

3.2. You shall be responsible for any misuse and/or unauthorized disclosure of your Account Details. If you are concerned that your Account Details have been deliberately or unintentionally disclosed to a third party, or that your Account has been accessed by any third party without your knowledge or consent, you must notify customer service immediately to deactivate your Account.

3.3. Any bets or requests made online where the correct Account Details have been used will be considered valid and binding to you and us. Only after your notification to us that your Account Details have been compromised and we have deactivated your Account, will bets or requests made via the Site using your Account Details be deemed void.

3.4. We may require you to change your Account Details from time to time or we may suspend your Account if we have reason to believe that there is likely to be a breach of security or misuse of the Site. We may, at our sole and absolute discretion, change your Account Details on prior notice to you.

3.5. Account Closure. You may close and delete your Account at any time through Account > Setting > Delete account in the SayaKing app, or by contacting our customer service. Your request will be processed within seven (7) days after identity verification. Please withdraw any remaining balance before closing your Account. Certain records will be retained as required by law, as described in our Privacy Policy.

4. Communications

4.1. By opening an Account, you agree to receive communication materials including, but not limited to, administrative and legally-mandated announcements, projects, campaigns, or promotional materials via electronic mail, short message services, phone calls, and/or social media.

4.2. You may opt out of receiving promotional communications at any time by using the unsubscribe link or instructions in our messages, or by contacting our customer service at support@sayaking.com. Administrative and legally-mandated announcements will continue to be sent to you.

5. Responsible Gaming

5.1. As defined under the Responsible Gaming Code of Practice, Problem Gambling means an urge to continuously gamble despite harmful negative consequences or a desire to stop. It is often defined by whether harm is experienced by the gambler or others, as a result of the gambler's behavior.

5.2. You may be experiencing Gambling Addiction or Problem Gambling if you are experiencing any of the following:

5.3. Gambling is meant to be a fun and entertaining activity if done responsibly. Gambling should never be a source of income. You should likewise not engage in gambling if you are using money which you cannot afford to lose.

5.4. If you feel you are experiencing any of the above signs, you may get in touch with the following organizations to seek help:

5.5. Online Self-Exclusion Application (OSEA)

In line with PAGCOR's self-exclusion program, players may voluntarily exclude themselves from engaging in any form of gambling activity by applying through the Online Self-Exclusion Application (OSEA).

Eligible individuals may file their self-exclusion online through PAGCOR's official OSEA portal at https://osea.pagcor.ph. Once approved, the individual will be included in the National Database for Restricted Persons (NDRP), and will be restricted from accessing or creating accounts, placing bets, or engaging in any gaming activities on this Site and other PAGCOR-licensed gaming platforms.

6. Jackpot, Deposit, and Withdrawal

6.1. Jackpot prize means the top prize won in an electronic game. It may be a fixed amount or a progressive jackpot. It is won when a designated pattern or combination is achieved. It may also be won as a random jackpot prize.

6.2. Jackpot prizes exceeding PHP 10,000 are subject to a 20% prize tax, which shall be withheld by the Corporation and remitted to the Bureau of Internal Revenue (BIR).

6.3. Jackpot prizes exceeding PHP 1,000,000 are subject to further verification and validation by the Corporation and PAGCOR. Players may opt to receive such winnings by check, which may be claimed at the nearest Unionbank branch.

6.4. Payout and/or withdrawal that is under review or dispute shall be settled within three (3) business days.

6.5. Winnings will be forfeited in favor of the Corporation if the player commits any prohibited activities under Section 6.7 of these TOU.

6.6. Game malfunction voids all bets and winnings.

6.7. Prohibited activities include the following:

6.8. Deposit and Withdrawal Rules and Processing Periods:

7. Bonus and Promotion Abuse

7.1. Bonuses and promotions are intended for recreational play. Any attempt to exploit or abuse these offers is strictly prohibited.

7.2. The following actions are considered bonus and promotion abuse:

7.3. Players suspected of engaging in fraudulent activities related to bonuses and promotions will be subject to investigation.

7.4. Bonuses and promotions may be subject to wagering requirements before withdrawal. If a player requests a withdrawal before meeting these requirements, the Corporation reserves the right to forfeit the bonus, and any winnings derived from it.

7.5. The Corporation reserves the right to review all player activity. If bonus and promotion abuse is detected, we shall:

7.6. The Corporation's decision regarding bonus and promotion abuse cases is final. We reserve the right to modify, suspend, or terminate any promotion at our discretion.

8. Intellectual Property

8.1. The contents of the Site are protected by international copyright laws and other intellectual property rights. The owner of these rights is the Corporation or other third-party licensors.

8.2. Except to the extent required to use a product for the purpose of placing bets, no part of the Site may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.

8.3. Any commercial use or exploitation of the Site or its content is strictly prohibited.

9. Limitation of Liability

9.1. Winnings will be credited or losses reflected to your Account following confirmation of the final game result.

9.2. Should funds be credited to or debited from your Account in error, it is your responsibility to notify us of the error without delay. Any sums credited to you due to the error will be deemed invalid and must be returned to us. You may not dispose of or place bets using funds credited to your Account in error and we reserve the right to void any bets involving such funds. You hereby agree to the return of any erroneously credited funds that you may have withdrawn and winnings from bets placed using such funds.

9.3. We will not be held responsible for any typographical, technical, or human error in game results, payouts, or displayed information. In the event of error, we reserve the right at our sole discretion to either void any affected bets at any time or to correct the error.

9.4. We will under no circumstances be held liable in equity, contract, tort, negligence, or otherwise (or any theory of law) for any damages or losses whether direct, indirect or any other nature, without limitation, that are deemed or alleged to have resulted from or been caused by the Services, the Site or its content including, but without limitation to, errors, inaccuracies or ambiguity in the Site or its contents, failures, malfunctions, delays or interruptions in operation or transmission, communication line failure, any persons, use or misuse of the Site or its content, any errors or omissions in content, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss or damage (even where you have notified us of the possibility of such loss or damage).

9.5. We will not be responsible for any breach of these TOU caused by circumstances beyond our reasonable control.

9.6. We reserve the right to withdraw the Site or elements of the Site at any time, and save for any rights that you may have over deposited funds in your Account, we will not be liable to you in any other way as a result of any such action.

10. Indemnification

10.1. You agree to fully indemnify, defend and hold us, and our officers, directors, employees, consultants, advisors, agents and suppliers harmless, immediately upon demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, (regardless of theory of law) arising out of your breach of any of the terms or the rules and regulations or any other liabilities arising out of your use of the Site or use by any other person accessing the Site using your Account Details.

11. Governing Law and Jurisdiction

11.1. The construction, validity and performance of these TOU will be governed by the laws of the Republic of the Philippines. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief.

12. Anti-Money Laundering Compliance

12.1. The Corporation complies with Republic Act No. 9160, or the Anti-Money Laundering Act of 2001, as amended (AMLA), its Implementing Rules and Regulations, and the relevant issuances of the Anti-Money Laundering Council (AMLC) and PAGCOR. Our AML policy includes measures to prevent and detect money laundering and terrorist financing.

12.2. As part of our AML compliance, we conduct customer due diligence, including electronic Know-Your-Customer (eKYC) verification, as described in Section 2 of these TOU.

12.3. We monitor transactions on the Site to detect covered transactions and suspicious activities, including unusual transaction patterns and large or irregular deposits or withdrawals.

12.4. We are required by law to report covered and suspicious transactions to the AMLC and other relevant authorities. Such reports are made in accordance with law and may be made without notice to you.

12.5. Deposits and withdrawals must be made only through payment or bank accounts registered in your own name. Fund transfers or sharing between players is strictly prohibited.

12.6. You agree to cooperate with the Corporation, law enforcement agencies, and relevant authorities in the event of an AML investigation or inquiry related to your Account.

12.7. Non-compliance with AML laws and regulations may result in legal penalties, and in the suspension, termination, or restriction of your Account, including the holding or freezing of funds pending investigation.

13. Changes to these TOU

13.1. We may amend these TOU from time to time to reflect changes in our services, legal or regulatory requirements, or business practices. Any changes will be posted on the Site with an updated effective date. For material changes, we will notify you through the Site or by email before the changes take effect.

13.2. Your continued use of the Site after the changes take effect constitutes your acceptance of the amended TOU. If you do not agree to the changes, you must stop using the Site and may close your Account in accordance with Section 3.5.

14. Contact Us

14.1. If you have any questions, concerns, or complaints regarding these TOU or your Account, please contact our customer service at support@sayaking.com. For privacy-related requests, please contact our Data Protection Officer at dpo@sayaking.com.

Welcome to SayaKing Support. We're here to help you with your account, deposits and withdrawals, and any questions about our games.

1. Contact Us

For privacy-related requests, including data subject requests, data deletion, and breach notifications, please contact our Data Protection Officer at dpo@sayaking.com.

2. Frequently Asked Questions

2.1. Account & Registration

2.2. Identity Verification (KYC)

2.3. Deposits & Withdrawals

2.4. Account Deletion

3. Responsible Gaming

Gaming should be fun, never a source of income. Only play with money you can afford to lose.

Self-Exclusion: You may voluntarily exclude yourself from all PAGCOR-licensed gaming through the Online Self-Exclusion Application (OSEA) at https://osea.pagcor.ph.

Need help? Please reach out to the following organizations:

4. Legal